Q: Why was my payment not successful?
A: Please kindly try again or change a method of payment as the network may not be stable. If the payment is still declined, please contact our Customer Service Center.
Q: Do I need to assemble the equipment?
A: Most of our fitness equipment needs assembling. They are packed compactly as parts after manufacturing, in order to greatly minimize risks of damage during transit. As for our clients, your building skills can be well practiced during assembling.
Q: How to get help assembling the equipment?
A: All our products have a user manual detailing the steps to successfully assemble the equipment. If you need further help, please contact our Customer Service Representatives at [email protected]
Q: I have received my item, but its package is damaged. What can I do?
A: Don’t worry! We recommend that you open the package to take a look at the product. These parts are well compacted and packed from the inside. Probably the product is still good. If there are any issues, please contact us asap. We have knowledgeable staff who will assist you to replace the parts or provide you with other solutions. Please contact us at https://hihomoth.com/pages/contact-us.
Q: Can I get a refund if I don’t like the product after I receive it?
A: Yes! Our free refund and replace period is 30-days. You have to bear the cost of delivery if there are no quality issues with the product. Normally the delivery rate will be high with large pieces. We recommend you consult your local couriers first. If you have decided to apply for a refund, please contact us beforehand. Thanks!