Q: Have I successfully placed the order?
A: You will receive a confirmation email after your order is successfully placed. The email contains details of your order and a confirmation code. The email will be sent to the address you used while placing the order. You will receive another email detailing your shipping information after the products are shipped. If you haven’t received or accidentally deleted the email, please contact our service department at [email protected] We will be happy to assist you!
Q: How can I cancel or change my order?
A: Please contact us asap so that our customer service representatives can get in touch with you in time. Please note that if the order has shipped, we may not guarantee your cancellation because not all orders can be delivered back to our warehouse in time. Thank you for your understanding.
Q: How do I track my order?
A: We will provide you with a tracking number. You can visit the courier website to check your shipping status online.